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2018 Limited Editions
Frequently Asked
Questions

Your questions answered

Browse through our range of limited-edition products offered on this website.

Add the products you wish to register to your 'Wish list' cart.

Once all desired products are added to your 'Wish list' cart, you can then complete and submit your online registration form by clicking the love heart icon on the top right corner of your screen.

Please ensure that you only submit your online registration form once all products have been added to your ‘Wish list’ cart. Registration forms can only be submitted once.

You can choose to register for one or all of the products.

Only one registration per product and per person will be accepted. Australia Post has the right to limit each draw to one per household.

An active email address must be provided at time of registration so we can keep you up to date with how your request is progressing. The email address provided correctly at registration will also be required to finalise your online payment, if successful in the random draw.

Registrations will be taken from 5 November until 12 November 2018.

If your registration is selected in the random draw, you will be notified via your registered email address to finalise your purchase online within seven days. The email address provided at registration will be also required to finalise your online payment.

Winning applicants can finalise their payment securely through the Australia Post online shop using PayPal or credit card services.

Your limited edition product will then be dispatched via the eParcel service within 7 working days of receiving payment through the Australia Post online shop.

If you do not make payment online within seven days this will result in a forfeit of those items and the opportunity will be given to the next eligible person randomly selected.

Terms and conditions apply.

You are eligible to submit a registration if you:

  • are aged 18 or over;
  • are an Australian resident
  • are a member of the Australasian Philatelic Impressions subscriber database
  • have a valid email address to register; and
  • have received an invitation from Australia Post to participate in the offer.

If your registration is selected in the random draw, you will be notified via your registered email address to finalise your purchase online within seven days. The email address provided at registration will be also required to finalise your online payment.

Winning applicants can finalise their payment securely through the Australia Post online shop using PayPal or credit card services.

If you do not make payment online within seven days this will result in a forfeit of those items and the opportunity will be given to the next eligible person randomly selected.

Registrations will be open from 12:01am (AEDT) on 5 November 2018 to 11:59pm (AEDT) on 12 November 2018.

You can register once for each of the eleven products available (i.e. a maximum total of eleven registrations).

If you have registered for several limited-edition products, you will receive one entry into the draw for each product selected. If you are successfully selected in more than one draw to purchase more than one product you will receive one notification in respect of each applicable product via your registered email address that has been provided as a means of contact.

You will be contacted on the outcome for the random draw within five working days from the draw date. Refer Terms and conditions.

There may be additional rounds of random draws if participants forfeit their intent to purchase their limited-edition product. Your registration will be put on a waiting list until all draws have been completed.

You will receive your product within 20 working days from the date that your payment has been finalised. All purchased items will be dispatched within 7 working days from receipt of online payment.

If you are experiencing technical issues you can check out our troubleshooting tips. If you are still experiencing issues you can contact us on australianstamps@auspost.com.au. When contacting us please include as much information as possible about your issue, including:

  • what device you are using
  • what operating system are you using
  • details of the issue

If you have any questions regarding your registration you can contact the Philatelic Bureau on Freecall 1800 331 794 or email australianstamps@auspost.com.au

You will only be able to register your intent to purchase with a valid email address that has been supplied correctly. An email address must be provided so we can notify you of the progress of your registration and the next steps. Your registered email address will also be required to finalise payment online and cannot be edited or changed.

An electronic draw will be conducted to randomly select successful applicants.

Your registered email address will also be required to finalise payment online and cannot be edited or changed. This is to ensure the integrity of the random draw and any subsequent random draws that may take place and ensure everyone has an equal opportunity to purchase the limited-edition products offered.

Yes, if you are successful in a random draw we can only accept payments through the online shopping cart.

Winning applicants can finalise their payment securely through PayPal or credit card services.

If you are experiencing technical issues you can check out our troubleshooting tips. If you are still experiencing issues you can contact us on australianstamps@auspost.com.au. When contacting us please include as much information as possible about your issue, including:

  • what device you are using
  • what operating system are you using
  • details of the issue

If you do not make payment online within seven days this will result in a forfeit of those items and the opportunity will be given to the next eligible person randomly drawn.

We offer free, within Australia, postage on the limited-edition range via the eParcel service. Due to the limited number available, no replacements can be offered on lost, stolen or misdirected parcels.

Nominated delivery address must be within Australia.

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Feedback

We would love to hear from you. If you have any feedback on the process or our products and services you can email us at:
australianstamps@auspost.com.au

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